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    Frequently Asked Questions

    Welcome to our FAQ section, where we answer the questions we receive most frequently to help you plan a seamless stay with Messe Luxe. Here, you’ll find information about our booking process, available amenities, policies, and guest services. Whether you’re wondering about check-in times, transportation options, or the exclusive amenities available to our guests, we’ve gathered all the details you need. Explore below for quick answers, and if you have further questions, our team is always here to help!

    How to pay an online room reservation ?

    We offer a variety of secure and convenient payment options to complete your online reservation: 1. Visa or MasterCard: Choose “Credit/Debit Card” at checkout, then enter your Visa or MasterCard details to process your payment instantly and securely. 2. PayPal: Select “PayPal” as your payment method, and you’ll be redirected to log in to your PayPal account. Confirm the payment, and you’ll receive a confirmation once completed. 3. Mobile Money (EcoCash): For guests using EcoCash, choose “Mobile Money” at checkout. Follow the prompts to complete your payment through your EcoCash account for a quick and secure transaction. Each payment option is designed to ensure a hassle-free booking experience, so you can reserve your stay at Messe Luxe with ease.

    How to became a VIP customer in our Apartments ?

    Become a VIP Customer at Messe Luxe Unlock exclusive VIP status at Messe Luxe by simply staying with us more often and sharing the experience with others. Here’s how it works: 1. Frequent Bookings: The more you book, the closer you get to VIP. Guests who regularly choose Messe Luxe enjoy faster access to exclusive benefits, upgrades, and personalized services. 2. Referrals: Spread the word! For each friend or family member who books a stay based on your referral, you move one step closer to VIP perks. As a VIP, you’ll enjoy special privileges, including early check-ins, late check-outs, complimentary amenities, and more, all designed to elevate your experience with us. Join our VIP program and turn your stays into unforgettable rewards!

    Which currency do we accept in our structure ?

    For your convenience, we accept all major currencies, including USD, GBP, and Euros, making it easy for guests from around the world to enjoy a seamless experience at Messe Luxe. Simply choose your preferred currency when making payments, and enjoy a smooth, worry-free transaction.

    How can you become your external partner ?

    Become an External Partner or Sales Agent with Messe Luxe We welcome professionals who are interested in joining Messe Luxe as external partners or sales agents. To apply, simply follow these steps: 1. Prepare Your Application Email: Write an email expressing your interest, highlighting your experience, relevant skills, and how you plan to support and promote Messe Luxe. Be sure to include your contact information and any references or previous partnerships if applicable. 2. Address Our Partnership Requirements: In your email, please address the specific qualities we seek in a partner: • Commitment to excellence in customer service and professionalism • Experience in hospitality or sales with proven success • Understanding of our brand values and dedication to representing Messe Luxe authentically 3. Send Your Email to Our Partnership Team: Please email your application to messe@messeluxe.com ,using the subject line “Application for External Partner / Sales Agent Position.” Our team will review your application and respond with the next steps if your profile aligns with our needs. We look forward to exploring how we can work together to create memorable experiences for our guests.

    How can you get to work in your business ?

    Join the Messe Luxe Team Are you passionate about delivering exceptional guest experiences and working in a dynamic, luxurious environment? Messe Luxe is always on the lookout for dedicated professionals to join our team. Here’s how you can apply to work with us: 1. Explore Available Positions: Visit our Careers page to see open roles across various departments, including guest services, housekeeping, administration, and more. Each role lists specific qualifications and responsibilities. 2. Submit Your Application: Once you’ve identified a role that matches your skills and interests, prepare your resume and a cover letter highlighting your experience, strengths, and why you’re a great fit for Messe Luxe. Send your application to our HR team at messe@messeluxe.com 3. Interview Process: If your application meets our requirements, a member of our team will reach out to arrange an interview. This is an opportunity to learn more about our work culture and discuss how your talents align with our values. 4. Onboarding & Training: Successful candidates will undergo a thorough onboarding process, including training sessions to ensure you’re well-prepared to deliver the luxury experience that our guests expect. At Messe Luxe, we are committed to fostering a supportive and growth-oriented workplace. Join us, and be part of a team that takes pride in creating memorable experiences for every guest.

    GET IN TOUCH

    At Messe Luxe, we’re here to make your stay exceptional. Whether you have questions, need assistance with your reservation, or would like more information about our services, our team is ready to help. For booking inquiries, customized requests, or any special requirements, please feel free to reach out. We look forward to welcoming you and ensuring your experience with us is nothing short of extraordinary.